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Frequently Asked Questions

What's the typical response time?

We aim to respond to all inquiries within 24–48 hours during business days. For urgent operator issues or booking questions, we prioritize responses within 24 hours.

Can I cancel or modify a booking through UTravel Turkey?

UTravel Turkey is a marketplace — we connect you with operators, but bookings are managed directly with them. Cancellations and modifications are handled by the operator according to their policy. Always check the operator's cancellation terms before booking.

How do I report an operator or leave a review?

If you experience issues with an operator or want to leave a review, contact us through this form with your booking details and the operator name. We investigate all reports promptly and take appropriate action to maintain platform quality.

I'm a tour operator — how do I list my business?

Visit our List Your Business page to create a free operator profile. You can register with email or social login, and your listing will be reviewed within 1–3 business days.

Can I advertise or partner with UTravel Turkey?

Yes! We're open to partnership opportunities, sponsored content, and advertising collaborations. Send a detailed inquiry through this contact form or email us directly at contact@utravelturkey.com with "Partnership" in the subject line.