Privacy Policy

UTravel Turkey (“we,” “us,” “our,” or “Company”) operates the utravelturkey.com website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Directly from You: Account registration (name, email, password, optional profile info), trip preferences (dates, budget, interests when using TripGenius), messages and communications, payment information (processed securely via third-party providers), feedback, reviews, and support inquiries.

Automatically: Browser type and IP address, pages visited and time spent, referral source, device type and operating system, cookies and analytics data.

From Third Parties: Social login providers (Google, Facebook), operator profiles you interact with, payment processors.

2. How We Use Your Information

To provide, improve, and personalize our services. To process transactions and send confirmations. To respond to inquiries and provide customer support. To send promotional emails (you can unsubscribe anytime). To prevent fraud and improve security. To comply with legal obligations. To conduct analytics and understand user behavior.

3. Information Sharing

We do NOT sell your personal data. We may share information with tour operators you contact directly (with your consent), service providers (hosting, email, payment processing), and legal authorities if required by law.

4. Data Retention

Account data: retained while your account is active, deletable on request
Chat histories: stored for personalization, deletable anytime
Trip itineraries: retained until you delete them
Analytics: aggregated and anonymized after 12 months

5. Your Rights

Access: Request a copy of all data we hold about you. Correction: Update or correct inaccurate information. Deletion: Request account and associated data deletion. Opt-out: Unsubscribe from marketing emails anytime.

To exercise these rights, contact privacy@utravelturkey.com

6. Security

We use industry-standard SSL encryption for all sensitive data. However, no transmission is 100% secure — use a strong password and enable 2FA if available.

7. Children’s Privacy

UTravel Turkey is not intended for children under 13. We do not knowingly collect data from minors. If we become aware of this, we will delete such information.

8. Third-Party Links

Our site may link to third-party operators and services. We’re not responsible for their privacy practices. Review their policies before sharing information.

9. Cookies

We use cookies for authentication, preferences, and analytics. Most browsers allow you to control cookies via settings. Essential cookies are required for core functionality.